• Due to high demand during the high season, please book your tour at least 48 hours in advance to guarantee a spot. We accept all reservations until 2:00 pm on the day before the tour (only if you send us the required information asked by us in our confirmation mail until 2:00 pm).
• Minimum 2 people
• Minimum age is 12 years old
• If you buy the group tour and there are not a minimum of 2 people in total you have the option to:
  • postpone the date of the tour
  • receive a refund
  • pay the difference to the private tour and do the private tour

• If you cancel less than 3 days before the start of your tour, there won’t be any refunds.
• If you cancel between 3-7 days before the start of your tour, we will refund 50%.
• If you cancel more than 7 days before the start of the tour, we will refund 100%.
• Changing the date of your tour costs $20 per traveler and is subject to availability.

• Bring change in order to pay small expenses, such as for using restrooms or for souvenirs.
• Clothing: Bring your backpack, a rain cape, gloves, a hat, hiking shoes, an extra pair of socks and wear layers of hiking clothes so you’ll be warm
• Bring sunscreen, sunglasses and some extra money
• Pack some snacks

Weather: It is almost impossible to forecast the weather. Forecasts by google or other weather apps are not reliable, as the weather is unpredictable at this altitude in the mountains. There can be sun, clouds, rain, hail, snow or thunderstorms. Thus, please be prepared and follow our recommendations (our experienced guides know what to do in case the weather turns bad).

• We offer 100% flexibility for private tours.
• We don’t issue refunds in case of delayed flights, inconveniences with train schedules, bad weather or sudden strikes that affect the tour.
• It’s not possible to rent a horse for the hike.
• It is possible that the community, as well as the alpaca, are not available due to reasons beyond our control (sickness of community member, family issues or others). The probability is very very low and we are in daily contact with them to make sure everything will be fine for the next day. Still, the probability exists. We are not to be held liable in case no lama or alpaca will be available or in case of any circumstance arising with the animals. We will proceed with the tour without any refund.
• For security reasons, we don’t allow drones during group tours, only during private tours.

COVID-19 health & safety measures:

• Face masks required for travelers in public areas and in the car
• Face masks required for guides and drivers in public areas
• Hand sanitizer available to travelers and staff
• Social distancing enforced throughout experience
• Gear/equipment sanitized between use
• Transportation vehicles regularly sanitized
• Guides required to regularly wash hands
• Regular temperature checks for staff