• Please let us know if you are planning to take a train to Aguas Calientes after the Sacred Valley day tour.
• Please bring your original passport for the Machu Picchu tour.
• Use only hand luggage for your tour to Machu Picchu, as the maximum weight allowed is 5 kg (you can store your luggage at your hotel in Cusco)
• Bring change in order to pay small expenses, such as for using the restroom or to support the locals by buying their handicrafts (from 4 up to 100 soles). Donations to the community, such as old clothes or utilities, such as pens, notebooks etc. are more than welcome.
• Clothing: Bring your backpack, a rain cape, gloves, a hat, hiking shoes, an extra pair of socks and wear layers of hiking clothes so you’ll be warm
• Bring sunscreen, sunglasses, some extra money and some snacks

• From January 2nd until April 30th, there aren’t any trains departing from Cusco/Poroy, only from Ollantaytambo.
• Where and when can you choose your preferred time at Machu Picchu?
  • When you’ve made your reservation with us, you’ll automatically receive an email where all important questions about your Machu Picchu day trip, airport transportation and more will be asked. We recommend answering to this email as soon as possible to enable us to start with the coordination of your tickets and ensuring an excellent experience for you.
• What is the Vistadome Train and how can I book it?
  • This train option has a panoramic view due to bigger windows. It differs in price. Per train and person this option has an additional cost of $40 that can be paid via PayPal when the upgrade is confirmed.
  • How can it be booked? In the email mentioned above, you have the option to select this train option as: “no”, “one way” or “both ways”. We’ll then take care of the rest.
• Machu Picchu Mountain and Huayna Picchu option
  • Both are hikes to the mountains that surround the archeological site of Machu Picchu. Please find a detailed comparison here.
  • In case you opt to add one of those two hikes, please contact us first via Whatsapp +51965027736 or info@exploor.pe to help you with the availabilities. The additional entrance fee for either the Machu Picchu Mountain or Huayna Picchu hike is $20. This amount will be added automatically when you choose the preferred option in the dropdown above.
• For the airport pickup, what if my flight has a delay?
  • Please contact us via Whatsapp +51965027736 so the team can check if a postponement of the pickup is still possible. Our drivers are contracted for specific times and if the delay is more than 45 minutes the pickup would be lost. In case our drivers are occupied for a later time, the airline delay will count as a “no show” and you’ll have to organize the transport yourself or pay an extra for the newly coordinated pickup of $15 via email. In case a change is possible, our driver will await you outside of the airport on the parking lot with a sign and your names on it.
  • In the case of flight delays, inconveniences with the train schedule or bad weather (rain, landslides, etc.) we do not assume any responsibility, but your travel insurance most likely will offer coverage for these cases. Please share with your insurance any problems you may experience.
• Transportation for shared groups: Our private driver picks you punctually up at your hotel/hostel/Airbnb and brings you safely to the meetup spot where you enter a shared transportation to Ollantaytambo (same for the way back, all under clear safety and comfort standards for your best).
• The seats in the train are chosen by the train company itself; there is no possibility to influence your seat from our side.
• Changes or upgrades are subject to 1.) availability and 2.) an extra charge as stated in our Terms and conditions.
• For security reasons, we don’t allow drones at Palccoyo during group tours, only during private tours.
• It is possible that the community, as well as the alpaca, are not available due to reasons beyond our control (sickness of community member, family issues or others). The probability is very very low and we are in daily contact with them to make sure everything will be fine for the next day. Still, the probability exists. We are not to be held liable in case no lama or alpaca will be available or in case of any circumstance arising with the animals. We will proceed with the tour without any refund.

COVID-19 health & safety measures:

• Face masks required for travelers in public areas and in the car
• Face masks required for guides and drivers in public areas
• Hand sanitizer available to travelers and staff
• Social distancing enforced throughout experience
• Gear/equipment sanitized between use
• Transportation vehicles regularly sanitized
• Guides required to regularly wash hands
• Regular temperature checks for staff

• Minimum 1 week before. The earlier you book, the better the train times we can organize for you.
• Minimum 2 people
• Minimum age is 12 years old
• Due to regulations by the railway companies, you’ll be only allowed to bring a small backpack of max 5-6 kg with you when heading by train to Aguas  Calientes (with or without overnight stay). Larger luggage can be problematic, resulting in loosing the tour without any right on a refund.
• If you want to book for 3 people or more please use the discount code “MAPI3” during checkout and you’ll get $10 off per person.
• For solo travelers: An additional $60 will have to be paid via a separate PayPal payment inquiry sent via email as the Machu Picchu price considered in this tour is for min. 2 travelers.
• Regarding Machu Picchu Mountain and Huayna Picchu reservations please see “Info” on the left
• If you buy the group tour and there are not minimum 2 people in total you have the option to:
  • postpone the date of the tour
  • receive a refund
  • pay the difference to the private tour and do the private tour

• There won’t be any refunds as we proceed with the purchase of the entrance tickets, the train tickets etc. as soon as you have made your reservation.