• Please let us know if you are planning to take a train to Aguas Calientes after the Sacred Valley day tour.
• Bring a raincape and adequate clothes according to the weather.
• Use sunscreen, sunglasses and a hat.
• Don’t forget your camera and binoculars.
• Bring sufficient water and some extra money.
• In case you plan to take the train to Aguas Calientes in the evening, please leave your main luggage at your hotel in Cusco, as the train companies only accept 5-6 kg backpacks per person.

• We offer 100% flexibility for private tours.
• We don’t issue refunds in case of delayed flights, inconveniences with train schedules, bad weather or sudden strikes that affect the tour.

COVID-19 health & safety measures:

• Face masks required for travelers in public areas and in the car
• Face masks required for guides and drivers in public areas
• Hand sanitizer available to travelers and staff
• Social distancing enforced throughout experience
• Gear/equipment sanitized between use
• Transportation vehicles regularly sanitized
• Guides required to regularly wash hands
• Regular temperature checks for staff

• We accept all reservations until 2:00 pm on the day before the tour (only if you send us the required information asked by us in our confirmation mail until 2:00 pm).
• Minimum 2 people
• If you buy the group tour and there are not minimum 2 people in total you have the option to:
  • postpone the date of the tour
  • receive a refund
  • pay the difference to the private tour and do the private tour

• If you cancel less than 3 days before the start of your tour, there won’t be any refunds.
• If you cancel between 3-7 days before the start of your tour, we will refund 50%.
• If you cancel more than 7 days before the start of the tour, we will refund 100%.
• Changing the date of your tour costs $20 per traveler and is subject to availability.