Frequently Asked Questions

Welcome to our FAQ page. Here, you will find answers to the most frequently asked questions about Peru. If you can’t find an answer to what you’re looking for, feel free to send us a mail to info@exploor.pe.

Passport information

Why do you need a copy of my passport?
What if I change my passport after having booked a tour?


Do I need a visa to visit Peru?

Exploor Peru Tours

Can I book a tour as a solo traveler or do I need to wait until other people sign up for these days and then join their group?
Is it possible to take our luggage during the tour?
Are the prices per person or for 2 people?
Can I start one of your tours in Cusco later than indicated in the itinerary?
Do I need to reconfirm my tour?
How do I make changes to my booking?
Who do I contact if I have any last-minute questions about my tour?
What if I need to change my email address or phone number on an existing booking?
How soon will I see a refund to my credit card?
My tour offers hotel pickup. How can I request that they pick up at my hotel?
What happens if my flight is late and I miss my transfer?
The itinerary changed since I booked. Will this affect my reservation?
How will I know if a tour has been cancelled?
Do I need travel insurance?
Does the tour provider provide child’s seats?
Are animals allowed on tours?
Will I need a visa or other documentation for any of your tours?
Can I take a tour if I am pregnant?
Do I have to print my code or can I simply show an electronic version on my mobile device?
How do I write a review about my recent tour?
Do you offer special pricing for children, students, or seniors?
I came too late to my activity (and was unable to participate). What happens?
The tour I would like to book requires my hotel details. What if I have not yet chosen a hotel or if I am staying in an apartment/another residence?
Is there a minimum age for your tours?

Payment & Cancellation

There was an error processing my credit card; how can I proceed?
Can I buy a tour for another person?
Can I book tours locally or only online?
I want to cancel the tour and I want my money back, how?

Clima in Peru

When is the best time to visit Peru?


What is the local currency in Peru? Can I pay with dollars?
What's the best way to exchange money in Peru?


In what time zone is Peru?


Do I need vaccinations when visiting Peru?


Should I take a taxi? How much does a taxi from the airport to my hotel cost?
Which airlines and bus companies are the most reliable?

Food & drinks

What is food like in Peru?


What type of adapter should I bring?